The Daisy Gray Partnership
The Daisy Gray Partnership works globally to provide specialist support for people living and working in the high-end luxury hospitality & service industries, corporate environments and support businesses.
This includes teams working for super yachts, hotels & resorts and private residences & estates. We also have a number of corporate clients for whom the principles are equally relevant.
Introduction
The challenges of retaining and developing a happy and cohesive team or crew is something we all strive to achieve but often find hard to maintain.
Our philosophy is that there is no such thing as a work/life balance – we bring life to work and we bring work to life!
An engaged and harmonious team or crew will work smarter, deliver a higher level of safety and service and remain together for longer. When you can achieve that you will operate at your full potential in terms of client/guest satisfaction and team/crew retention.
With more than 15 years of specialist experience The Daisy Gray Partnership works with you to help make this a reality.
Say “Hello” today – we’d love to talk with you.
Say “Hello” today – we’d love to talk with you.
The offer
We bring you together to:
- Develop greater self-awareness
- Understand how to live and work together when the pressure is on
- Communicate in a way which ensures things are done right first time, every time
- Learn how to resolve conflict and avoid a blame culture
- Demonstrate how to lead by example and use to use empathy and compassion
- Respect and enjoy cultural and personal differences in the team
The Benefits & ROI
- An environment that people want to live and work in.
- Engaged, motivated and happy people.
- Shared knowledge and a culture of development and learning.
- Unbroken service chain – the whole team can continue to deliver very best guest/client experience.
- Improved staff retention
- Less time reviewing CV’s and interviewing
- Reduced recruitment costs
A flavour of what we do for…
… Teams
We bring the team or crew together and using facilitated discussion, examples, metaphors and some fun and games, we answer the following questions….
- Why are you like that? The nature of our own behaviours
- Why are we like that? The nature of teamwork
- Why is the owner/guest/client like that? Understanding the nature of sales and service
- Why are we doing this? Sharing our own expectations, hopes and frustrations and agreeing how to live and work together.
… Leaders
Either by bringing the leadership team together or through one to one coaching, you can choose the elements that will be most useful to you, or your team. If you are senior in the team it’s a good idea to join the sessions so that you are all speaking the same language and you can add insights from your own experience …
- Understanding your strengths and where you need to fill the gaps.
- Developing a positive mindset & confidence in your role.
- Leading the Way
- Situational Leadership
- Managing Performance
- Feedback and Coaching
- Delegation
- How teams work together
- Appreciating differences and making them work for you
- Managing Conflict
- Interviewing Skills for recruiters
- Instruct & Direct – Advanced communication skills for those with special responsibilities.
This overview gives you examples of the work we do and can be adapted to suit the way you and your team like to work.
We deliver our sessions in house/onboard and using external venues, whatever works for you.
We can also work with you remotely for one to one coaching sessions.
Say “Hello” today – we’d love to talk with you.
Say “Hello” today – we’d love to talk with you.
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